Compliance & Complaints

Complaints and Feedback

If you wish to make a complaint or provide feedback about our services, do not hesitate to email us; Quality@fidelitysupport.com.au.

All complaints will;

  • Be treated seriously
  • Be dealt with as promptly as possible
  • Be dealt with in a confidential manner
  • Not affect your existing obligations or affect the commercial arrangements between you and us. 

You will be informed of the outcome of your complaint following completion of the investigation.

Sometimes there are limits to what we can do.

If you make a complaint and feel our final resolution is unreasonable, you can raise the issue externally with the Health and Disability Services Complaints Office by calling 1800 813 583 or contacting them via their website www.hadsco.wa.gov.au

You can also contact:

The NDIS Quality and Safeguards Commission
An independent agency established to regulate NDIS providers, promote safety and quality services, resolve problems and identify areas for improvement.
Freecall: 1800 035 544